Responsible Gambling

Reels Decoded explains how pokies and other casino games work. It isn't an invitation to play. Gambling is for adults only, 18 and over. It should stay entertainment you pay for, like a movie ticket, and never become a way to make money.

Signs it's becoming a problem

  • Spending more money or time than you planned, more and more often
  • Chasing losses by playing on to win back what's gone
  • Borrowing money, or dipping into money meant for rent, bills or groceries
  • Hiding how much you gamble from the people close to you
  • Feeling anxious, irritable or low about gambling

If any of these sound familiar, it's worth talking to someone sooner rather than later.

Limits you can set

  • Pick a dollar amount before you start and treat it as already spent.
  • Set a time limit and use a phone alarm to stick to it.
  • Leave your cards at home.
  • Don't gamble when you're stressed, upset or drinking.
  • Walk away after a win as readily as after a loss.

Where to get help in Australia

Gambling Help Online / Gambler's Help: 1800 858 858. The national helpline is free, confidential and available 24 hours a day, 7 days a week. You can also use online chat or email through www.gamblinghelponline.org.au. Gambler's Help (gamblershelp.com.au) also offers self-help tools, help in other languages and support for First Nations people.

Gambler's Help Youthline: 1800 262 376. This line offers free, anonymous, confidential support around the clock for people under 25.

BetStop, the National Self-Exclusion Register (www.betstop.gov.au). This free Australian Government service lets you self-exclude from all licensed Australian online and phone wagering providers in one process. You choose the period, from three months up to a lifetime.

Signing up takes about five minutes. You'll need:

  • a mobile phone
  • access to your email
  • a Medicare card, Australian passport or Australian driver licence

If you don't have any of those IDs, call 1800 238 786 to discuss other ways to verify who you are. You can also nominate up to five family members or friends as support people.

While you're registered, wagering providers must close your existing accounts and refund any credit balance. They must not open new accounts for you, take your bets or send you marketing.

BetStop doesn't apply to online casino games or to gambling services provided illegally in Australia.